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Answers to common fundraising questions

Learn more about fundraising, donating or receiving donations.

Questions about fundraising

  • How does GoFundMe work?

    GoFundMe makes it incredibly easy to raise money online for the things that matter to you most. In just a few minutes, you’ll be able to personalise your fundraising campaign and share it with the people in your life. In fact, over $5 billion has been raised by GoFundMe users.

    With GoFundMe, the money you collect goes directly to you. There are no deadlines or limits – every donation that you receive is yours to keep. Raising money for yourself or a loved one has never been easier. What’s more, we’re here to help whenever you need it. GoFundMe will respond to your emails round the clock, 7 days a week.

    How it works

  • What can I raise money for?

    We see people using GoFundMe to raise money for themselves, friends and family or even complete strangers in random acts of kindness. People raise money for just about anything, including medical expenses, education fees, volunteer programmesyouth sportsfunerals & memorials, and even animals & pets.

    We are always amazed at the ways people use GoFundMe to raise money. Read about some recent success stories or see how GoFundMe works.

  • How does GoFundMe keep campaigns safe?

    GoFundMe features the very best in secure payment encryption technology. Your donors’ online payments are safe and your money is stored securely until you are ready to request a withdrawal via electronic bank transfer. US organisers and beneficiaries may also request a cheque.

  • How do I withdraw funds from my campaign?

    Once your GoFundMe starts receiving online donations, you can easily request a withdrawal whenever you like. Withdrawing money does not affect the progress meter displayed on your campaign. Simply click “Withdraw” while logged into your account and follow the instructions. You can withdraw your balance and transfer it directly to your bank account. Bank transfers take 2–5 working days to appear in your account. US organisers and beneficiaries can also request a cheque.

    Learn how to start making withdrawals

  • Can a friend withdraw the money that I raise for them?

    Yes. GoFundMe makes it easy for another friend or family member to securely access the funds you have raised. Through GoFundMe, they will receive direct access to the money you have raised. Please note: You will not be able to enter their cheque or bank details during the withdrawal process personally. They will need to do this themselves.

    Find out how to invite a beneficiary

  • Is GoFundMe free?

    The GoFundMe platform is free. A standard transaction fee of 2.9% plus $0.30 per donation includes credit card processing and the secure transfer of funds.

    Learn more

  • How does GoFundMe stay in business?

    GoFundMe is powered by the kindness of our donors. Donors to your campaign may choose to give GoFundMe a voluntary tip during the donation process. These tips enable us to maintain and improve our free platform so that we can help even more people. We are incredibly grateful for the donors who help us keep GoFundMe the safest, most trusted and most successful option for personal fundraising.

  • Are there any deadlines or time limits?

    No, never. With GoFundMe, there are no deadlines or time limits. Your campaign will remain live until you choose to turn off donations or remove the campaign altogether. Most organisers leave their campaigns active indefinitely to refer back to the kind comments and support that they receive.

    Learn more

  • What if I do not reach my goal?

    No problem. Reaching your goal is not required. With GoFundMe, you keep each and every donation that you receive. Your campaign will be able to accept donations even after you’ve reached your goal. Once the goal is reached, the progress meter on your campaign will show that you have received more than your goal amount. If you would like to continue raising money, you can keep your campaign running for as long as you like.

    Learn more about goals

  • How do I get donations?

    GoFundMe provides an easy way to raise money with the support of your friends, family and online community. Our platform makes it simple to share your campaign in a variety of ways to bring in donations, track your progress and post updates to engage your community. Check out our fundraising tips and fundraising ideas for advice on how to raise more donations.

  • Is my country supported?

    Check our list of supported countries and currencies to ensure that your country is supported.

Questions about donations

  • What is the GoFundMe Guarantee?

    We are proud to offer the first and only donor protection guarantee in the industry: the GoFundMe Guarantee. Every day, thousands of people get the help they need from generous donors. Our team of Trust & Safety specialists work night and day to make sure that funds get to the intended recipient, every time. In the unlikely event that something isn’t right, we will refund your donation. If funds are not delivered to the right person, we will donate the missing amount.

  • How is my donation protected?

    The GoFundMe Guarantee protects your donation. It takes a leap of faith to help someone else. That is why we make sure to honour your generosity by backing it up with the first and only guarantee for online fundraising. In the rare event that something is not right, we will refund your donation.

  • How does GoFundMe use tips?

    GoFundMe is powered by the kindness of our donors. While donating to a campaign, you may choose to give GoFundMe a voluntary contribution for providing our services and support to the campaign organiser. These tips allow us to keep our platform free and continue to build and improve so that we can help people more than ever. We are incredibly grateful to the donors that help us keep GoFundMe the safest, most trusted and most successful option for people in need.

Questions about receiving donations

The leader in online fundraising

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Donor protection guarantee

GoFundMe has the first and only guarantee in the industry.

Simple setup

You can personalise and share your GoFundMe in just a few minutes.

0% platform fee

With a 0% platform fee, you get to keep even more of your money.

Mobile app

The GoFundMe app makes it easy to launch and manage your campaign on the go.

Social reach

Harness the power of social media to spread your story and get more support.

24/7 expert advice

Our best-in-class Customer Happiness agents will answer your questions, day or night.